Privacy Policy

Who I Am

Colibri Counselling is run by Aniko Domokos, who is the data controller responsible for the personal information processed through this service.

Contact details

Email: hello@colibricounselling.co.uk

Telephone: +44 7808 528451

Location: Hemel Hempstead, Hertfordshire, HP1

If you have any questions about this policy or how your information is handled, please contact me using the details above.

What Personal Information I Collect

The information I collect depends on how you interact with Colibri Counselling. This may include:

Contact information: your name, email address, telephone number and other details you choose to provide.

Enquiry information: the contents of messages you send through the website, by email or by telephone.

Counselling information: information you share during counselling, including relevant personal circumstances, experiences and information about your emotional or mental wellbeing.

Appointment and administrative information: appointment details, correspondence, payment records and other information needed to manage the counselling service.

Website information: limited technical information about your visit, such as information collected through cookies or third-party website features, where applicable.

Please avoid including highly sensitive personal information in an initial website enquiry.

How I Use Your Information

I use personal information only where necessary for purposes connected with running Colibri Counselling. These purposes may include:

Responding to enquiries and questions.

Discussing whether counselling may be suitable for you.

Arranging, providing and managing counselling sessions.

Maintaining appropriate counselling notes and professional records.

Managing appointments, payments and cancellations.

Meeting relevant legal, regulatory and professional responsibilities.

Maintaining the security and proper functioning of the website.

Responding to requests about your personal information.

I do not sell your personal information.

Lawful Basis for Processing

Data protection law requires me to have a lawful basis for processing personal information. The appropriate basis depends on the purpose for which the information is used.

For example, information provided in an initial enquiry may be used to respond to your request or take steps at your request before arranging counselling. Other information may need to be processed to meet legal obligations or to support the provision and administration of the service.

Counselling may involve special-category personal data, including information about mental or physical health. This type of information requires additional protection under data protection law.

Before publishing this policy, I will identify and document the specific lawful basis under Article 6 of the UK GDPR and the applicable additional condition under Article 9, together with any further requirements under the Data Protection Act 2018, for the counselling information I process.

Confidentiality and Sharing Information

Confidentiality is an important part of counselling. I treat information shared with me respectfully and do not routinely share counselling information with other people.

Information may be shared where necessary and lawful, for example:

Where you have given appropriate permission.

Where disclosure is required by law or a court order.

Where there is a serious concern about safety or safeguarding and sharing information is necessary and lawful.

Where information must be shared to meet applicable professional or legal obligations.

With service providers who help operate the website or administer the service, where necessary and subject to appropriate safeguards.

Where possible and appropriate, I will explain the limits of confidentiality and discuss concerns about sharing information with you.

Storage and Security

Colibri Counselling takes the privacy and security of your personal information seriously.

Counselling notes and records are kept as confidential paper copies and stored securely in a locked place. Access to these records is restricted to protect your privacy and maintain confidentiality.

Personal information is handled carefully and only accessed when necessary for legitimate professional purposes. Appropriate care is taken to protect confidential information and prevent unauthorised access.

How Long Information Is Kept

Personal information and counselling records are retained for six years.

Records are stored securely during this period and disposed of securely when they are no longer required, in line with applicable legal and professional obligations.

If different retention requirements apply to particular types of information, these will be handled in accordance with the relevant requirements.

Website Contact Forms

If you contact Colibri Counselling through the website, the information you provide will be sent directly to the dedicated Colibri Counselling email account. This information is used to respond to your enquiry and, where appropriate, discuss arranging counselling sessions.

Please include only the information needed for your initial enquiry. You do not need to share detailed personal or medical information through the website contact form.

Information sent through the form is processed through the website's contact-form service and delivered to the dedicated email account. The handling of the submission may also depend on the website provider's systems and email service arrangements.

Once received, enquiries are handled confidentially and in accordance with the privacy practices described in this policy.

Cookies and Third-Party Website Services

This website may use cookies or similar technologies to support its operation and provide certain features.

Some features, such as embedded maps or translation tools, may be supplied by third-party providers. When these features load or are used, the providers may collect technical information or process data in accordance with their own privacy policies and settings.

The information collected depends on which features are enabled and how they are configured. Where consent is required, the relevant consent settings should be used before non-essential cookies or similar technologies are activated.

You can also manage cookies through your browser settings. Blocking certain cookies may affect how some website features work.

Your Data Protection Rights

Under data protection law, you may have the right to:

Access the personal information held about you.

Correct information that is inaccurate or incomplete.

Request erasure of your information in circumstances where the law allows.

Request restriction of certain processing.

Object to certain types of processing.

Request data portability where this right applies.

Withdraw consent where processing is based on your consent.

These rights are subject to legal conditions and exceptions. For example, some information may need to be retained to meet legal or professional obligations, or confidentiality requirements may affect how a request is handled.

To exercise your rights, please email hello@colibricounselling.co.uk. I may need to verify your identity before responding.

How to Make a Complaint

If you have concerns about how your personal information is being handled, please contact me first so that I can try to address them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/

External Links

This website may contain links to external websites. Colibri Counselling is not responsible for the privacy practices or content of other websites. Please read the relevant privacy policy when visiting an external site.

Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Aniko Domokos — Colibri Counselling

Email: hello@colibricounselling.co.uk

Telephone: +44 7808 528451

Location: Hemel Hempstead, Hertfordshire, HP1

Thank you for placing your trust in Colibri Counselling.